Operating model
- Operating concept from floor plans and guest journey
- Visitor flow, queueing and capacity planning
- Access control, security and emergency procedures
- Facilities management and maintenance regimes
- F&B and retail operating models
Services · Advisory
Six months of operation, planned before opening day.
The operating model, the staffing plan and the standards — set before opening day.
Six months of daily operation are decided long before opening day. We design the operating model and the workforce plan, set the service standards and KPIs, and support the client in monitoring them through the run.
What it covers
Operations and workforce
Workforce and manpower
- Staffing models, rosters and shift patterns
- Role profiles and recruitment criteria
- Training curricula: guest experience, content, safety, protocol
- Staff welfare, accommodation and labour-law requirements
Standards and oversight
- Service KPIs and quality-control checklists
- Operations manual and contingency plans
- Daily and monthly reporting templates
- Service audits and performance reviews
Track record
Six-month pavilion operations
Grounded in the daily operation of national pavilions through full Expo runs — including a 184-day run with a 20-theme-week programme.
See the projectsHow we run it
The sequence we follow on every engagement.
- 01
Model
Operating concept and visitor flow.
- 02
Specify
Staffing, standards and KPIs.
- 03
Procure
The operator, selected against the model.
- 04
Ready
Training, drills and soft opening.
- 05
Monitor
Daily KPIs and monthly reviews.
One decision or the whole programme.
Tell us about your programme — where, when and what stage it is at — and we will come back to you on how we can support it.
Start the conversation